Support

Answers.

These are the questions that actually come in.

01

What do I need before I start?

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01

A Framer account and a couple of spare hours. Building and previewing cost nothing — a paid Framer plan is only needed on the day you connect a domain and publish.

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02

What's included with a template?

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02

The full Framer project, the customization guide built every later update to that template, and email support while you set it up.

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03

Is it beginner-friendly?

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03

Yes. The site is already built — you swap text, colours and images on the Framer canvas. Nothing here asks you to read or write a line of code.

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04

How do I start using it?

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04

A remix link is emailed to you the moment payment clears. Opening it drops the whole project into your own Framer workspace, yours to edit.

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05

Can I use it for client work?

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05

Yes. One licence covers one published site, and a client's site counts. A second site needs a second licence. Reselling it or shipping it as your own template is the only thing off-limits.

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06

What's the refund policy?

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06

Sales are final once the remix link is sent — these are digital files delivered instantly. Every page is open in the demo, so click through the whole thing before you buy.

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07

Do I get updates and support after buying?

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07

Yes. Every later fix and improvement to your template reaches you, and setup questions land in my inbox rather than a ticket queue.

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08

Is the live demo the actual template?

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08

Same pages, same copy, same breakpoints. Nothing is held back behind the checkout, so what you click through is exactly what lands in your account.

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09

Is the copy real, or placeholder text?

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09

Real. Every heading and paragraph is written for a business that could exist, so you swap facts instead of inventing sentences from a blank page.

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10

What's different about the free templates?

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10

Smaller sites, not lesser ones — fewer pages, built to the same standard, with the same responsive layouts and real copy. The guide inside the file comes with the paid templates.

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11

Can I use the images that come with it?

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11

Placeholder imagery is licensed for demo use only, so swap it before publishing. The guide lists every image slot with its size and crop.

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12

Will you build something custom for me?

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12

No — templates are sold as they are, and everything inside one is yours to change. A site built from scratch is a different job, and this is not sold as one.

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Still stuck

Then just ask.

If your question is not on a card, the address below is the whole support system.

Answered by the person who designed the template.
Typically answered within 24 hours.
Name the template and where you got stuck. It saves a round of back and forth.

Framer website templates that arrive written, documented and finished at every breakpoint.

Elsewhere

© 2026 Herolind Kuci

Set in Newsreader & Instrument Sans

Built in Framer

Framer website templates that arrive written, documented and finished at every breakpoint.

Elsewhere

© 2026 Herolind Kuci

Set in Newsreader & Instrument Sans

Built in Framer